This Privacy Notice describes how ALTHQ, INC. ("altHQ," "we," "us," or "our") collects, uses, and shares personal information when you visit our website at https://www.althq.com, engage with our marketing communications, or otherwise interact with us outside of our platform services.

Scope. This Privacy Notice applies to personal information collected through our website and marketing activities. The processing of client data submitted through the altHQ platform is governed by our Platform Terms of Service and applicable client service agreements, which include additional data protection commitments and are supplemented by our SOC 2 Type 2 certified security controls.

Questions or concerns? Contact us at legal@althq.com.

1. Information We Collect

Information You Provide. We collect personal information you voluntarily provide when you create an account, request a demo, subscribe to communications, or contact us. This may include:

• Name and contact information (email, phone, mailing address)

• Professional information (job title, company)

• Communication preferences

• Any other information you choose to provide

Information Collected Automatically. When you visit our website, we automatically collect certain technical information, including:

• Device and browser information (IP address, browser type, operating system)

• Usage data (pages viewed, referring URLs, access times)

• Location data (derived from IP address)

We collect this information using cookies and similar technologies. For details, see our Cookie Notice at althq.com/cookie-policy.

Sensitive Information. We do not collect or process sensitive personal information (such as health data, biometric data, or government identifiers) through our website or marketing activities.

2. How We Use Your Information

We use personal information for the following purposes:

• Account Administration. To create and manage your account, authenticate your identity, and maintain account security.

• Service Delivery. To respond to inquiries, provide requested information, and deliver communications you have requested.

• Communications. To send administrative notices, product updates, and marketing communications (where permitted and subject to your preferences).

• Security and Fraud Prevention. To protect our services, detect and prevent fraud, and enforce our terms.

• Analytics and Improvement. To understand how users interact with our website and improve our services and user experience.

• Legal Compliance. To comply with applicable laws, regulations, and legal processes.

3. When and With Whom We Share Your Information

We may share personal information with the following categories of third-party service providers, each of whom is contractually obligated to use such information solely to perform services on our behalf and to maintain appropriate security safeguards:

• Infrastructure & Hosting: Cloud computing, data storage, and content delivery providers

• Authentication: Identity verification and single sign-on providers

• Analytics: Usage analytics and performance monitoring services

• Communications: Email delivery and customer support platforms

We do not sell personal information. We do not share personal information with third parties for their own marketing purposes.

We may also share your personal information in the following circumstances:

• Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

• Legal Compliance. To comply with court orders, law, or legal process, including government or regulatory requests.

• Enforcement. To enforce our Terms of Use and other agreements governing our products and services.

• Protection of Rights. To protect the rights, property, or security of altHQ, our employees, our users, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage patterns, and personalize your experience. Most browsers allow you to control cookies through settings. Disabling cookies may affect website functionality.

For detailed information about the cookies we use and your choices, see our Cookie Notice at althq.com/cookie-policy.

5. Social Logins

If you register or log in using a third-party social media account (such as Google), we receive profile information from that provider, typically including your name and email address. We use this information solely for the purposes described in this Privacy Notice. We recommend reviewing the privacy settings of your social media accounts.

6. Data Retention

We retain personal information for the duration of your account relationship and for a reasonable period thereafter to fulfill the purposes described in this Notice. Specific retention periods:

• Account information: Duration of account plus 3 years

• Transaction and billing records: 7 years (regulatory compliance)

• Marketing preferences: Until withdrawn

• Log and usage data: 12 months

When retention is no longer required, we securely delete or anonymize personal information in accordance with our data retention policies.

7. How We Protect Your Information

We maintain a comprehensive information security program designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)

• Role-based access controls and multi-factor authentication

• Continuous monitoring and logging of system access

• Regular security assessments and penetration testing

• Employee security awareness training

Our security controls are independently validated through annual SOC 2 Type 2 audits. While no system can guarantee absolute security, we maintain industry-standard safeguards and promptly address identified vulnerabilities.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete it. Contact us at legal@althq.com if you believe we have inadvertently collected such information.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Portability: Request a portable copy of your information

• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, contact us at legal@althq.com or submit a data subject access request. We will verify your identity before processing requests and respond within the timeframes required by applicable law.

Withdrawing Consent. Where processing is based on consent, you may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

Account Changes. You may review and update your account information by logging into your account settings or contacting us directly.

10. Do-Not-Track Signals

Our website does not currently respond to Do-Not-Track browser signals. If a uniform standard for responding to such signals is adopted, we will update this Notice accordingly.

11. Additional Disclosures for U.S. State Residents

California Residents. Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including the right to know what information we collect, request deletion, and opt out of sales. We do not sell personal information.

To exercise your rights, contact us at legal@althq.com with "CCPA CONSUMER REQUEST" in the subject line. We will verify your identity before processing requests.

California's "Shine the Light" law permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

Other U.S. States. Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, and Utah) may have similar rights. Contact us at legal@althq.com to exercise your rights under applicable state law.

12. Updates to This Notice

We may update this Privacy Notice periodically. Material changes will be communicated through prominent notice on our website or direct notification. The "Last updated" date indicates when this Notice was last revised. Continued use of our services after updates constitutes acceptance of the revised Notice.

13. Contact Us

For questions about this Privacy Notice or our privacy practices:

ALTHQ,  INC.

2261 Market Street, Ste 5087
San Francisco, CA 94114
legal@althq.com

To submit a data subject access request, please email legal@althq.com or visit our website.